PlanPot

Support

We're here to help with anything meal-planning related.

The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.

Frequently Asked Questions

How do I import a recipe?

Open the Recipes tab and tap the import icon. You can snap a photo of a recipe card, magazine, or webpage, or paste in text directly — PlanPot reads it and fills in the ingredients and steps automatically.

How does Family Sharing work?

Turn on iCloud sync in Settings to share your meal plan, recipes, and grocery list with your family in real time. If you purchase Premium, every member of your iCloud Family gets it automatically — no extra purchase needed.

What are recipe import credits?

Each AI-powered recipe import uses one credit. Every account starts with free credits, and more are granted monthly. Need more right away? You can purchase additional credit packs from the Premium screen.

I found a bug, or a translation looks wrong

Please email us with as much detail as you can — what you were doing, what device and language you're using, and a screenshot if possible. This helps us fix it quickly.

How do I restore a purchase or request a refund?

All purchases are processed by Apple. To restore a purchase, use the "Restore Purchases" button on PlanPot's Premium screen. For refunds, please contact Apple directly — we have no ability to issue refunds ourselves.

Refunds: Apple handles all billing and refund requests. Visit reportaproblem.apple.com to request one directly.